Home / FAQ

Asked Questions

Ask a question
What should I do if I haven't received the registration confirmation?
Sometimes, the e-mails are filtered, so you may not receive the confirmation e-mail. First of all, please check the spam folder. If you there is e-mail in both (inbox and spam) folders, please let us know and we will be happy to help you! Please use the following address info@akzentz.de for your questions.
What can I expect in the Basic Manicure Course?
First of all, be prepared for a very extensive course of theoretical knowledge on the subject of manicure. The video units on each topic are built in an informative sequence. Exclusive and macro images and videos will give you a real picture. Each topic is analysed in details. We provide the download material for you as well. To consolidate the knowledge you have got, there are: a short test after each video and a final test after the  whole course.
Do I need previous knowledge for the training courses?
For many of our training topics previous knowledge is an advantage. The basic manicure training is recommended for the beginners as well as for the experienced nail designers.

You have 2 possibilities to participate in the course:

    Basic Manicure Course
This course includes all manicure topics and videos. From anatomy to technique and additional videos.
    Manicure related courses
In this section you have the possibility to choose between the individual topics of the Basic Manicure Course. For example, if you would like to extend or renew your knowledge in the field of anatomy, you can book the course on this topic. You can also book two or three courses, depending on the topic you want to learn more (e.g. Apparative Manicure, Tools, All about salon nails and Perfect Colour Application, etc).
How long can I watch the videos for?
The courses are available in your account during 1 year, starting from the date of payment. During this time you can watch the videos as often as you like.
Can I open the new topic before/without taking the test?
The next video will be activated after successfully answering the questions on each video. Earlier activation is not possible.  
What materials do I need?
You will need a starter set for a combined and apparative manicure, as well as an electric drill machine (E File), a PDF file is available in each course.
Can I share the videos with others?
No, the duplication, publication and / or copying of the videos is prohibited and will be prosecuted for violation.
Will I get a certificate?

There will be a final test after the Basic manicure course and you are going to send us before/after works on the Topics Combined and Apparative Manicure as well.
These works will be checked by the teacher and you will receive a Certificate of participation in this course after you pass the test and the teacher checks your works. You will get this certificate as a PDF download.

For the Manicure related topics - there is a final test after each course. Once you pass this test, you will receive a certificate of participation in the respective course. You will receive this as a PDF download as well. The exceptions are the courses: Combined and Apparative Manicure. Additionally to the final tests, sending «before and after» work on the respective technique is required to get a certificate.

How can I send my «before and after» work?
After the Basic Manicure, Apparative and Combined Manicure courses, just upload a final work result to complete the course and receive a certificate. We will inform you after the course about your next step.
Are there worksheets for the videos?
There are worksheets for each video, which are available for you to download after. You can decide which worksheets you need.
Is there a test / exam after the training?
After each video block there is a short test on the respective topic. If you pass the test, you can watch the next video. At the end of the Basic Manicure Course there is a final test as well.
How can I book a course?
After you have completed the registration on the website and logged in, you can book a course in "Online courses» page. You can  also watch free demo videos to get a first impression. The booking process is very simple. You will be guided step by step.
Can I get an invoice? / Where do I find my invoice?
After receipt of payment you will receive an invoice by the e-mail, which you write on registering. If you have troubles with your invoice, we will be glad to provide it to you once again upon request.
Which ways of payment are available?
  • PayPal
  • Direct debit
  • Credit card
  • Bank transfer

Özman, Olena

IBAN: DE06 1007 0024 0596 6833 00


Deutsche Bank

For those students who prefer the standard bank transfer, this is also possible. Please enter the name of the course and your name in the subject line. After receipt of payment you will then immediately be activated for the selected course!

What should I do if I have a valid EU sales tax identification number (VAT) and want to use it?

For those students (only EU) who need an invoice without taxes and have a valid VAT number, please contact us directly via E-mail info@nailacademy-online.com or Nailacademy Messenger and send us your VAT and address details. Afterwards we will check the VAT and send you an invoice without taxes.
Be advised, that the address on the invoice must always be exactly the same as you are registered on your VAT ID.

Troubles with downloading a video, what shall I do?
Check your internet connection. To watch the videos you need a stable connection. If you still have difficulties in dloading the videos, please contact us.
How can I cancel the purchase of the course?
Due to our Terms and Conditions, that you have signed when buying the course, there is no option to withdraw the purchase of the online courses.
How can I ask a question?

Please use our contact form or send us an e-mail to academy@akzentz.de.
You can also send us a message in our internal messenger, which is available in your personal account.

Ask a question
I agree with the terms of the processing of personal data